We have a mature custom project management process and a stable supply chain system:

• Project-Based Management: Assign a dedicated project manager for each custom order to coordinate design, procurement, production, quality inspection, and logistics throughout the process.

• Regular Progress Updates: Keep you informed at key milestones to ensure transparency.

• Risk Management: Rigorously select core component suppliers and allocate buffer time to address potential complexities.

• Production Capacity Assurance: Our factory employs scientific production planning and sufficient flexibility to strive for high-quality delivery according to the agreed schedule.

We provide detailed equipment technical documentation and lifelong technical support:

• Delivery Documents: Include complete bilingual (Chinese-English) operation manuals, maintenance guides, electrical schematic diagrams, critical spare parts lists, packing lists, etc.

• Installation and debug: Offer detailed installation guidance drawings and videos, with remote debug support via video/phone.

• Training Services: Provide systematic training for buyer’s operators and maintenance personnel on equipment operation, maintenance, and troubleshooting.

• Long-Term Support: We maintain a 7x24-hour technical hotline and a dedicated support team to offer ongoing technical consultations, spare parts supply, and upgrade suggestions throughout the equipment’s lifecycle.

We highly prioritize equipment safety and compliance. Our cosmetics machinery (e.g., filling machines, emulsifiers, packaging machines) strictly adhere to relevant international standards and Chinese national standards (GB). Core equipment complies with one or more of the following certifications:

• CE Certification: Ensures compliance with EU safety, health, and environmental requirements (essential for exports to Europe).

• GMP-Compatible Design: Our equipment structure and material selection meet the basic requirements of Good Manufacturing Practice (GMP) for cosmetics production, facilitating cleaning, sterilization, and aseptic operations.
  We can provide compliance documentation or assist with certifications based on specific regulatory requirements of target markets.

Our production base is located at No. 39 Hebian Street, Daitian, Jianggao Town, Baiyun District, Guangzhou City, Guangdong Province, China.
Welcome Visit: We warmly welcome potential partners for on-site visits! To arrange a factory tour and live demonstration of sample equipment, please contact your dedicated sales representative or schedule an appointment via email/phone at least one week in advance. During your visit, you can gain in-depth insights into our production capabilities, quality control processes, and advanced equipment, and engage in face-to-face technical discussions with our engineers.

We provide comprehensive quality assurance and after-sales support:

• Standard Warranty Period: We offer a 12-month free quality warranty starting from the date the equipment arrives at the destination port (or another agreed delivery point) and passes final acceptance (wear parts have separate warranty periods as per industry standards).

• Warranty Coverage: This warranty covers malfunctions due to defects in materials or workmanship under normal operating and maintenance conditions. We provide free replacement parts and remote/email technical support.

• Professional Services: During and after the warranty period, we offer timely technical consultations, troubleshooting, remote diagnostics, and long-term supply of genuine spare parts at preferential prices. If necessary, we can dispatch engineers for on-site installation.

Absolutely! We specialize in and warmly welcome OEM and ODM collaborations.

• OEM Orders: Simply provide your brand identity and packaging requirements, and we will manufacture strictly according to your specifications and our工艺 standards.

• ODM Orders: We offer end-to-end services, including equipment function definition, performance parameter setting, structural design, and manufacturing. Just specify your equipment needs and goals (e.g., producing emulsions within a certain viscosity range, target capacity of XX bottles/hour, space constraints), and our engineering team will tailor a design solution and provide prototype verification. With strong R&D capabilities and extensive customization experience, we efficiently respond to your personalized requirements.